Question: How do I install/update the software?
Answer: To install software - download installation file, run it and follow the screen instructions. To update the software you do not need to uninstall it first - just do the same steps as for installing.

Question: Can I install it on multiple computers?
Answer: Yes, you can install TubeDigger on any computer you want.

Question: Do I need to pay for updates?
Answer: No, all updates are for free. You buy TubeDigger only once.

Question: How to download HD videos from YouTube?
Answer: Start downloading video in default resolution, then switch resolution in player to required one (2160p,1080p,etc), move time slider back to 00:00 and wait until new download becomes detected. Sometimes try to redownload again.

Question: Video cannot be displayed in web area or page cannot be correctly displayed - how to fix it?
Answer: Try to switch to embedded Chromium browser in settings dialog. But embedded Chromium is not universal solution, therefore it may be recommended to update your Internet Explorer. For Windows 8/10 there is no need to update IE because they already have latest version 11. For Windows XP you can update only to IE8: 32-bit and 64-bit. For Windows Vista and 7 update your IE here. After update you need to reinstall TubeDigger again from site or any local copy and do not forget to switch back to embedded IExplorer in settings dialog. To avoid confusions: TubeDigger does not use your installed Chrome, but in fact it uses Chromium CEF1.

Question: Video is not playing and refreshing the page does not help, is there anything else to do?
Answer: Right click on player's area and selecting 'Refresh' from the menu. In some cases it may help.

Question: Downloads cannot be detected, are there any solutions for this?
Answer: Try to refresh current page, clear cache of Internet Explorer, switch to embedded Chromium browser and vice versa to embedded IExplorer browser, restart TubeDigger or reboot your PC.

Question: Video still cannot be played or downloads still cannot be detected, is there still any solution for this?
Answer: Yes, please press button "Monitor Browsers" and open that video in external 32-bit browser like FireFox, Internet Explorer, Chrome, Opera, Safari, K-Meleon (FireFox and IE are preferable).

Question: I have Flash Player installed, but in TubeDigger I receive message that I need to install Flash Player?
Answer: TubeDigger uses embedded Internet Explorer and you have Flash Player installed for other browser (FireFox, Chrome, etc). To fix this open in Internet Explorer and follow the screen instructions. For embedded Chromium CEF1 browser you will be prompted to install Flash Player for FireFox.

Question: Why audio cannot be played in recorded video but was playable on site?
Answer: Probably it is because of Speex audio codec. Latest VLC and MPC-HC can play it. You may try to convert that video using "FLV [Video:Copy Audio:AAC]". Also try option 'Fix FLV' - if fixed file will contain unsynced audio and video - try to fix original video using option 'Fix FLV2' and then process that fixed file using option 'Fix FLV' or "FLV [Video:Copy Audio:AAC]" or other converting format.

Question: What is the difference between modes 'D-L Mode' and 'Rec Mode'?
Answer: In 'D-L Mode' TubeDigger downloads media file separately from what is playing in the web page area, in 'Rec Mode' TubeDigger records media stream that is currently playing in the web page area. Some live streams must be recorded in 'Rec Mode' and for most popular live streaming sites TubeDigger switches to recording mode automatically, so you will not need to remember about it.

Question: Does it mean that 'Rec Mode' is like screen capturing?
Answer: 'Rec Mode' is NOT screen capturing. In 'Rec Mode' TubeDigger records media packets that are coming through your network card. You will receive media file in the same quality as in 'D-L Mode'.

Question: What is 'Rec+ Mode' and what is the difference between 'Rec Mode'?
Answer: 'Rec+ Mode' is enhancement for 'Rec Mode' and is intended for cases where 'Rec Mode' does not work. Also 'Rec+ Mode' supports resuming. It can be turned on/off in settings dialog.

Question: What hot keys does TubeDigger have?
Answer: F1 - help, F2 - rename downloaded|idle file, F3 - rename downloaded|idle file using page title, Shift+F4 - shutdown PC after finished downloads, F5 - reload page, F6 - go to address bar, F7 - set auto-refresh timeout for recording, F9 - close all connections except downloads (sometimes useful for detecting streams), Shift+F10 - invoke context menu, F12 - turn off display, Ctrl+B - open bookmarks, Ctrl+M - mute|unmute, Ctrl+S - open settings, Ctrl+T - toggle window as topmost, Enter|Space - start|stop download, Backspace|Delete - remove download and mouse back|forward buttons.

Question: Is it possible to set auto-refresh timeout during recording in case stream goes offline temporarily?
Answer: Select stream for recording and press key F7 - 2 minutes timeout starts and becomes displayed in main window caption. If no recording every 2 minutes - page will be refreshed. Leaving current page disables refresh timeout.

Question: How to record several live streams simultaneously?
Answer: To record multiple streams - start new instance of TubeDigger and hide it into system tray to reduce CPU usage.

Question: Is it possible to mute volume in TubeDiger, especially when multiple instances are recording?
Answer: To mute press Ctrl+M, to unmute press Ctrl+M again (supported only in Windows Vista and later).

Question: Is it possible to shutdown PC after all downloads finish?
Answer: Yes, press 'Shift+F4' and select 'OK'. To disable shutdown - press again 'Shift+F4' and select 'Cancel'.

Question: Is it possible to use custom User-Agent string?
Answer: Yes, please see bottom of this page regarding how to use command line arguments.

Question: How to download subtitles from some sites?
Answer: In player press button with sign 'CC' or word 'Language' or letter 'S' and select subtitles. After short time file with extension .srt should appear in downloads window.

Question: Should subtitles have the same name as the video file?
Answer: Yes and with .srt extension, but in most cases TubeDigger will do such renaming automatically.

Question: How to play videos with subtitles and what are the .srt files?
Answer: TubeDigger downloads subtitles and saves them in SubRip format (.srt files) that is supported by most players.

Question: How to display correctly Japanese/Korean/Chinese SubRip subtitles (.srt files) in VLC?
Answer: In VLC go to Tools -> Preferences... (set Show Settings to All) and Video -> Subtitles/OSD, then change the Text Rendering Module from Default to Freetype2 font renderer. After that go to Video -> Subtitles/OSD -> Text renderer and choose Unicode font (like MS Gothic, etc). Remember to press Save to save VLC settings and restart VLC after that to make sure changes are enabled. Refer here for more information.

Question: Why downloaded files can have normal names and also strange names containing random 8 characters?
Answer: It is very complicated to obtain real file name for HTTP streams - therefore unique 8 characters length name is generated to avoid name conflicts. Currently, we support name detection for most popular tubes - if you think that some site is missing - please contact us. Also you may enable using page title for name detection in settings dialog.

Question: What are the options 'Fix FLV' and 'Fix FLV2' in converting dialog?
Answer: Selecting these options may help to fix some FLV files - mostly live recordings.

Question: What is the difference between 'Fix FLV' and 'Fix FLV2' methods?
Answer: The first method extracts audio/video tracks and then remuxes them, the second one fixes timestamps.

Question: How to avoid being logged out on sites with login form?
Answer: Set checkbox 'Do not clear IE cookies' in settings dialog. If you will notice after the degradation of capturing downloads - reset this checkbox. Please note that TubeDigger does not clear IExplorer cookies for most popular sites. For Chromium browser there is no possibility to keep cookies because they are stored in memory.

Question: What is the refund policy?
Answer: TubeDigger has 14 days of trial period for checking if it satisfies your requirements. If you are not satisfied after your purchase, within 30 days from the purchase date, we will fully refund the cost of your order, but you will need to provide reasonable explanation why you were satisfied during trial period and what happened after purchase. Please note that 3rd party streaming media providers can at their discretion change the technologies and licensing agreements required to stream and/or download media from their websites and that TubeDigger may not technically and/or legally be able to download such media.

Question: Does TubeDigger have scheduler?
Answer: No, but you may use Windows Task Scheduler: create task, set date/time to run, select action to start program, browse for TubeDigger.exe (located somewhere like in 'C:\Program Files\TubeDigger\' or 'C:\Program Files (x86)\TubeDigger\'). There are two ways to specify web page to be open on start: 1) set it as home page in TubeDigger's settings dialog; 2) type web page URL into field 'Add arguments' on task action dialog. TubeDigger also supports command line arguments in form: [url] [-rec] [-dl] [-hide] [-refresh] [-blank] [-useragent] [-mute] [-exit] [-shutdown] [-srec] [-MonitorOn] [-MonitorOff] [-RtmpBufferTime]. Any of these arguments can be present or absent. To start TubeDigger in recording mode: add argument '-rec'. To disable switching to recording mode: add argument '-dl'. To start TubeDigger minimized: add argument '-hide'. To start TubeDigger muted: add argument '-mute'. To set auto-refresh timeout to default 2 minutes: add argument '-refresh'. To set auto-refresh timeout to custom value: add argument '-refresh=xxx' where xxx is value in seconds. To set making current page blank after 2 minutes: add argument '-blank'. To set making current page blank after custom duration of time: add argument '-blank=yyy' where yyy is value in seconds. To change embedded browser: add argument '-browser="n"', where n is browser index, 1=IExplorer, 2=Chromium, 3=iPad, 4=Android. 5=WinPhone. To use custom user-agent: add argument '-useragent="zzz"' where zzz is string value (to emulate iPad/Android embedded Chromium browser should be selected in settings dialog). To exit application when all downloads/recording become finished: add argument '-exit' or '-exit=xxx' where xxx is time-out in seconds after which exit application if no download/recording started. To shutdown PC when all downloads become finished: add argument '-shutdown'. To force rtmps recording for all SSL connections: add argument '-srec'. To start TubeDigger with enabled browsers monitoring: add argument '-MonitorOn'. To start TubeDigger without browsers monitoring: add argument '-MonitorOff'. To set custom rtmp buffer time and disable rtmp pause/unpause trick for fast downloading: add argument '-RtmpBufferTime=ttt' where ttt is value in ms (zero value only disables pause/unpause trick).
Examples of command line: [TubeDigger.exe -rec -refresh], [TubeDigger.exe -rec -refresh=60], [TubeDigger.exe -rec], [TubeDigger.exe], [TubeDigger.exe -rec], [TubeDigger.exe -blank=30], [TubeDigger.exe -useragent="Mozilla/5.0 (iPad; U; CPU OS 3_2 like Mac OS X; en-us) AppleWebKit/531.21.10 (KHTML, like Gecko) Version/4.0.4 Mobile/7B334b Safari/531.21.10"].
This command line can also be added to properties of TubeDigger's shortcut on the desktop.